Save 18% when you bundle CliftonStrengths 34 and CliftonStrengths for Leaders. Shop now.

Culture Shock (e-book)


The very structure of how we work and live changed overnight, and now it’s here to stay. Culture Shock presents Gallup’s solution to the biggest leadership issue of our time.

Please note: This product is accessed online and available for download. Payment & Delivery

You must have a minimum of four participants to purchase a survey.

This one-time survey product has a maximum order of 500 participants. Book a demo with us to learn about the best purchasing options for your needs.


Product Details

The pandemic disrupted everything — and there’s no going back to “normal.”

How do leaders navigate the future of work, business and employee wellbeing while retaining their best customers?

Wall Street Journal bestseller Culture Shock presents Gallup’s solution to the biggest leadership issue of our time.

The New Workplace

Who knew that the whole world would change overnight? The pandemic caused an awakening that shocked the world — a structural change in how and where people work and live.

How organizations adapt will determine whether they thrive or even survive and whether U.S. and global productivity will go up or down.

Now, Gallup offers a deep analysis of the new realities created by this culture shock and the implications for managers, employees, customers and organizations everywhere.

  • 56% of U.S. full-time workers said they don’t have to be in the workplace anymore because they discovered they can do their job from home.
  • 50% of U.S. employees now want their work and life blended.
  • Only about one in four U.S. employees feel strongly that their organization cares about their wellbeing.
  • Managers report higher stress and burnout than those they manage.
  • When it comes to overall wellbeing, the quality of the work experience has 2.5x to 3x the impact of the number of days or hours worked.

It’s clear now that an unstoppable force has changed how we work and live.

Culture Shock offers a solution that outlines a better world of work and life — one with far higher productivity, greater customer retention and better wellbeing.

What's Included

Using findings from our unparalleled workplace science, Culture Shock gives leaders Gallup’s latest insights into how to adapt to the new workplace.

What Work and Life Do People Want?

While many leaders wrestle with the issue of how to bring employees back to the office, the far greater issue is deteriorating customer relationships, which is already happening.

Culture Shock addresses the customer retention crisis as well as other challenges of today’s workplace, including:

  • the ramifications of remote, on-site and hybrid work
  • human nature’s influence on financial outcomes — and the systems that work against human nature
  • the hard job of managing — and the most important habit of a great manager
  • employee engagement, wellbeing and mental health
  • fitting strengths to role and building a strengths-based culture

With compelling data and research-backed recommendations, Culture Shock is a must-read for every executive and leader who wants to win in the new world of work.

Frequently Asked Questions

Who is this book for?

Culture Shock is primarily written for leaders and managers who are grappling with the new, post-COVID-19 world of hybrid and remote work and workforces that are becoming more disconnected from their organization’s mission, purpose and culture. It offers Gallup’s best advice and analytics on how to manage a workplace that isn’t going back to pre-pandemic “normal.”

What is the “culture shock” referenced in the book’s title?

The culture shock is the sudden and unexpected structural change in how people work and live caused by the COVID-19 pandemic.

What are a couple of key takeaways from Culture Shock?

Employees feeling disconnected from their organizations — more like “gig workers” than loyal, committed team members — is already having a negative impact on customer retention. One crucial way managers can rebuild commitment is to have one meaningful conversation per week with each employee — 15 to 30 minutes — about goals, customers, wellbeing and recognition.

Does this book include any Gallup assessments?

No. This book does not include any assessments.

How are Gallup e-books formatted?

Gallup e-books are formatted as EPUB and MOBI files and can be read on most computers, tablets, e-readers and mobile devices. EPUB files are the most popular open book format and are compatible with many devices. MOBI files are compatible with Kindle devices and applications only.

How do I download and read my Gallup e-book?

Once payment for your order is confirmed, you can download your e-book. You will receive an email after completing your purchase with instructions on how to access your e-book. Gallup recommends that you download your e-book to your personal computer first and then upload it to your device.

You can download and read Gallup e-books on computers, e-readers and via reading apps on most tablets and smartphones. Gallup provides e-books in EPUB and MOBI formats, making them compatible with most devices.

How long does it take to download an e-book?

The download time depends on the size of the e-book, the speed of your internet connection and the electronic device. Typically, it takes about three to five minutes to download an e-book.

How many times can I download my e-book?

The link to download your e-book remains active for 30 days after purchase, during which time you may download the e-book as many times as you want. Once your download link is expired, you will no longer be able to download your e-book. To avoid misplacing or losing your e-book, Gallup recommends that you download the e-book to your personal computer first and back up the file. You can then sync the file to your e-reader or other device.


Other formats available
Delivery method
Publication date
June 2023
Culture Shock (e-book)