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12: The Elements of Great Managing

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Learn the intricacies of each statement in Gallup's Q12 survey, the world's most accurate measure of employee engagement, and how to create and sustain engagement in 12: The Elements of Great Managing.

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How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission and drive teams to achieve ever-higher goals?

More than two decades ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements that were most important to sustaining workplace excellence. Gallup revealed these elements in the longtime bestseller First, Break All the Rules.

12: The Elements of Great Managing is that book's long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages and successfully face a host of other challenges in settings around the world.

12 presents findings from Gallup’s updated study that included 10 million employee and manager interviews spanning 114 countries and 41 languages. The book weaves Gallup’s insights with discoveries in the fields of neuroscience, game theory, psychology, sociology and economics.

Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

What's Included

12: The Elements of Great Managing includes a chapter for each of the 12 elements of employee engagement -- Gallup’s Q12 -- that describes the element in detail. Wrapped around an explanation of the element is the story of a manager who epitomizes the element as well as powerful data and insights.

The real managers and supervisors whose stories are told in the book represent great managers who have improved the lives of their employees and their organizations.

The 12 Elements


  • Q01. I know what is expected of me at work.

  • Q02. I have the materials and equipment I need to do my work right. 

  • Q03. At work, I have the opportunity to do what I do best every day. ·

  • Q04. In the last seven days, I have received recognition or praise for doing good work.

  • Q05. My supervisor, or someone at work, seems to care about me as a person.

  • Q06. There is someone at work who encourages my development.

  • Q07. At work, my opinions seem to count.

  • Q08. The mission or purpose of my organization makes me feel my job is important.

  • Q09. My associates or fellow employees are committed to doing quality work.

  • Q10. I have a best friend at work.

  • Q11. In the last six months, someone at work has talked to me about my progress.

  • Q12. This last year, I have had opportunities at work to learn and grow.

Frequently Asked Questions

What are the 12 elements of great managing?

The 12 elements of great managing (Gallup’s Q12 employee engagement survey) are:

  • Q01. I know what is expected of me at work.
  • Q02. I have the materials and equipment I need to do my work right. 
  • Q03. At work, I have the opportunity to do what I do best every day.
  • Q04. In the last seven days, I have received recognition or praise for doing good work.
  • Q05. My supervisor, or someone at work, seems to care about me as a person.
  • Q06. There is someone at work who encourages my development.
  • Q07. At work, my opinions seem to count.
  • Q08. The mission or purpose of my organization makes me feel my job is important.
  • Q09. My associates or fellow employees are committed to doing quality work.
  • Q10. I have a best friend at work.
  • Q11. In the last six months, someone at work has talked to me about my progress.
  • Q12. This last year, I have had opportunities at work to learn and grow.
Does this book come with an assessment?

No. This book does not include an assessment.

Do I need to have read First, Break All the Rules before reading this book?

No. Reading First, Break All the Rules before reading 12: The Elements of Great Managing is not necessary. While the books are related, they are not sequential.

Will this book be relevant to managers in my organization if we do not use Gallup’s Q12 employee engagement survey?

Yes. The 12 elements of great managing are principles that any manager in any organization can apply. Gallup has validated these items for their ability to create an engaged workgroup, enhance an organization’s culture and drive key business outcomes.

Measurement of workgroup and organizational engagement with Gallup’s Q12 employee engagement survey will enhance the value of applying these principles but is not required for them to be effective.

Specifications

Format:
Hardcover
Other formats available:
NA
Delivery method:
Mail
ISBN:
978-1-59562-998-2
Approximate page count:
256
Publication date:
November 2006
Dimensions (W x L x thickness):
6.125 x 9.125 x 1.1 inches
Product weight:
1.127 lb.

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