Returns

Need to return an item?

Please review this FAQ for what items may be returned.

  1. Online

    Use the form below to request a return authorization. In the message field, please provide as much detail as possible to help us locate your order, including:

    1. Order number
    2. Date of order
    3. Email address associated with your order
    4. Phone number
    5. Item to return
    6. Reason for return

  2. By phone

    Call Gallup Customer Support at 1-888-525-6117 (inside U.S.) or +1-402-951-3600 (outside U.S.) to initiate the return process.

After your return request has been approved:

  • For digital products, we will begin the return process immediately.
  • For physical products, we will send you a return authorization email and a Return Merchandise Authorization (RMA) number. Please follow the instructions in the email to ship your return back to the warehouse. No collect shipments will be accepted. You will be responsible for all return shipping costs unless specified by Gallup Customer Support.
    • Please allow two (2) business days after Gallup receives the item for your refund to be processed.

Fields marked with an asterisk (*) are required.